Equipment and version
Equipment category, label or version, approximate quantity and relevant document reference.
CHINA SCIENCE WORLDWIDE / SUPPORT
TECHNICAL SUPPORTDescribe the context before requesting action.
Provide the project background, equipment category, observed issue, occurrence time and checks already completed so the next step can be organised.
SUPPORT CONTEXT
Prepare reproducible information.
Observed issue
Time, frequency, affected scope, messages and checks already performed.
Site conditions
Network, power, environment, recent construction and third-party system changes.
Service window
Examination schedule, available access time, site contact and requested response timing.
PREPARE
Include these points in the support request.
- 01Project or use scenario
- 02Equipment category and quantity range
- 03Time and description of the issue
- 04Relevant records where permitted
- 05Contact and available service window
Send a structured support request.
Use the project enquiry form on the contact page to receive a tracking ID, and avoid unrelated personal or sensitive information.